Contact the Division
Real public dataVirtual Contact Center 800-478-7778 · 8 a.m. to 5 p.m., Monday through Friday
Virtual Contact Center
- Phone
- 800-478-7778
- Hours
- 8 a.m. to 5 p.m., Monday through Friday
- TDD
- Alaska Relay 7-1-1
- Fax
- 888-269-6250 statewide · 907-269-6520 Anchorage area
- doh.dpa.info@alaska.gov
- Status checks
- hss.dpa.offices@alaska.gov
Phone menu
- 1Check your case status through the automated system
- 2Office hours and contact information
- 3Long Term Care or Child Care
- 4Next available agent
Services
- Emergency Medicaid (including pregnancy and newborn coverage)
- Quest cards, medical coupons, direct deposit, form request
- Report or follow-up on reported changes, to give proof such as job or rent
- General questions and referrals to community resources
Emailing about a case
Include your name and date of birth so the Division can identify your case.
Equal opportunity provider. Interpreter services available at no cost. Accommodation available upon request to individuals with disabilities.
Protect Your SNAP Benefits from Scammers
Scammers are calling and texting Alaskans asking for EBT card numbers and PINs. The Alaska Department of Health will never ask for this information by phone or text. Do not share your information. If you suspect a scam, change your PIN immediately.
In person
District officesAddresses, hours and fax by regionInterview informationPhone callback, video or in office
Check your case by case number and date of birth.